Compliance Officer (NDIS Safety and Quality)

Is Accord Care the Right Fit for You?
You’re in a role where you’re good at what you do, but something feels like it’s missing. With
experience in Australian healthcare/disability spaces, you’re seeking a workplace where you can
genuinely belongꟷ a place where the culture aligns with your values, and your contributions are truly
appreciated.
At Accord Care, we’re not just looking for someone who fits a position, we’re inviting someone who
recognises the value of a team member-driven environment and wants to invest in being part of it. You
want to be part of a close-knit Human Resources team where every voice matters, and where you can
bring your ideas to life alongside like-minded professionals.

Why Accord Care Might Be What You’re Looking For?
You value a collaborative environment where decisions are driven by the team.
You appreciate working in a beautiful, well-designed space ꟷ an office with expansive views, large
windows, and modern tools that make your job easier and more enjoyable.
You want to be part of a team that operates across multiple states, giving you exposure to diverse
challenges and opportunities to grow.
Perks like onsite lunches, free parking, and access to Perkbox are important to you, not just as extras, but
as part of a workplace that cares about your wellbeing.
You’re looking for leadership that is supportive, accommodating, flexible, and understandingꟷ
qualities our Human Resources Manager is known for.
Working from Bowen Hills, Brisbane, where you can easily commute via public transport or enjoy the
convenience of onsite parking.
If this sounds like the environment where you could see yourself thriving, where your skills and
experience is not just utilised but celebrated, then Accord Care might be exactly what you’re looking
for.
We’re not here to convince you why you should join us; we believe you already know the kind of
workplace you want to be a part of it. If Accord Care sounds like that place, we’d love to have you onboard.

About the role
This is a full-time office-based role that oversees compliance processes. The Compliance Officer
will be responsible for ensuring that our organisation adheres to the National Disability Insurance
Scheme (NDIS) guidelines and relevant legislative requirements. The role involves monitoring,
auditing, and reviewing internal processes to ensure compliance, as well as providing guidance
and support to staff on compliance-related matters.

Responsibilities include:

Ensure Regulatory Compliance
Monitor and ensure the organisation’s adherence to the National Disability Insurance Scheme
(NDIS) Practice Standards and other relevant regulations.
Training and Educations
Design training information for staff on compliance-related matters, including NDIS standards
and organisational policies.
Ensure all employees are aware of their compliance obligations and provide ongoing guidance as
needed.
Internal Audits and Monitoring
Conduct internal audits to identify potential compliance risks and areas for improvement.
Risk Management
Identify and assess compliance risks within the organisation.
Develop strategies to mitigate identified risks and present strategies to Senior Management.
Incident and Complaint Management
Oversee the management of incident reporting system to ensure they are handled in accordance
with NDIS requirements and organisational policies.
Ensure all incidents are properly documented and reported.
Reporting
Prepare and submit compliance reports to senior management and relevant regulatory bodies.
Monitor and relay incident reporting to Service Delivery and Senior Management.
Laise with Service Delivery and submit NDIS Quality safeguards Commission reporting.
Stakeholder Engagement
Ensure clear and effective communication with internal stakeholders regarding compliance issues
and resolutions.
Maintain effective communication with external governing agencies regarding reporting i.e. NDIS
Quality Safeguards Commission
Documentation and Record Keeping
Ensure all compliance-related documentation is maintained accurately and securely.
Keep detailed records of compliance audits, training sessions, incident reports, and corrective
actions.

Review and Adaptation
Review compliance policies and procedures to ensure they remain current with changes in
legislation and NDIS guidelines.
Present recommendations of organisational practices to meet new compliance requirements as
they arise to Senior Management by adhering to this task list, a Compliance Officer can effectively
manage and uphold the standards required for a disability organisation under the NDIS
framework.
Qualifications And Experience
 Diploma or Tertiary Qualification in Community Services, Quality management frameworks
or related field desirable
 Proven experience in compliance or risk related roles, preferably in the disability support
services sector.
 Familiarity with NDIS policies, procedures, and regulations.
 Organisational and time-management skills.
 Ability to work independently and as part of a team.
 Experience using IT platforms and technologies.
 Strong interpersonal and communication skills.
 NDIS Workers Screening clearance.